photo of Munroe Jo-Anne Munroe (President). "I began my career as a dispatcher in September 1977 for Onondaga County, Syracuse, NY. I retired as their Deputy Commissioner in March of 2010 and immediately started my second career as Director of Alexandria VA Department of Emergency Communications. I retired in April 2015.
During my career I have survived two consolidations and have experienced many technology enhancements in our profession over the years. I have seen our reputation go from "just an operator" to the professionals we are today.
I have a MS in Emergency Management along with being a certified paralegal through the American Bar Association. I am a Team Leader for the Commission on Law Enforcement Accreditation (CALEA). I am a certified Registered Public Safety Leader (RPL) and have completed the Law Enforcement Professional Leadership School (PELS). I have been involved in APCO as a Team Leader for the MAAP (now known as ACS), and served on the APCO Institute Curriculum Development Committee for the Basic Telecommunicators, Fire Dispatch and Supervisors courses. I previously Chaired the APCO/CALEA Committee, chaired the Director's Awards Committee, chaired the APCO Institute Committee, and served as a member of the Bylaws Committee. Memberships include APCO, NENA and NFPA. My passion for this industry has not waivered or been lost since I retired."